Close-up sunflower petals symbolizing the stages of a mental health journey, vibrant and resilient, evoking hope and growth
A serene woman, reflecting, with a therapist, symbolizing finding peace and answers in mental health therapy.

Frequently asked questions

  • In a therapy session, you can expect to discuss your thoughts, feelings, and experiences with your therapist in a confidential and non-judgmental setting. Your therapist will listen attentively and ask questions to better understand your concerns, helping you gain insight and perspective. Together, you will identify goals and develop a plan to achieve them, as well as skills and techniques to support your progress.

  • Choosing a therapist is a personal decision that depends on factors such as your specific needs and preferences, the therapist's qualifications and experience, and the therapeutic methods used. Don't hesitate to reach out and ask questions to gain a better understanding of the therapist's approach.

  • Yes, therapy is confidential, meaning that anything you discuss with your therapist will be kept private and not shared with anyone else without your consent. There are some exceptions to this rule, such as if there is a risk of harm to yourself or others, or if the therapist is required by law to report certain information. Your therapist can discuss these exceptions with you in more detail.

  • The length of therapy can vary depending on the client's needs and goals. Some people may only need a few sessions to work through a specific issue, while others may benefit from longer-term therapy to address more complex or ongoing concerns. Your therapist can work with you to determine the appropriate length of treatment based on your needs and progress.

  • Typically, individual counseling sessions last between 45 to 60 minutes, though this can vary based on the therapist's approach and the client's needs.

  • The frequency of sessions is often determined collaboratively by the therapist and client, with many individuals starting with weekly sessions and adjusting as needed.

  • It's important to remember that therapy is a personal and collaborative process, and it's normal to feel uncomfortable or unhappy at times. If you're feeling uncomfortable or unhappy in therapy, it's important to talk to your therapist about your concerns and try to work through them together. If you feel that therapy is not a good fit for you, you can always discuss other treatment options with your therapist or seek out a different therapist who may be a better match for your needs.

  • We accept most major health insurance plans—view the current list here. For those without insurance or who prefer not to use it, we offer flexible self-pay options. Our goal is to make quality mental health care accessible to everyone.

  • To find out what your financial responsibility would be you should contact your insurance company, by dialing the member services number on the back of your insurance card. Here is some suggested questions to ask:

    Do I have mental health insurance benefits?

    Do I have a deductible? If so, has it been met?

    Do I have a co-payment / cost-share / or co-insurance?

    Do I require approval or referral from my primary care physician?

  • We try are best to become in-network with as many insurance companies as possible. If you do not see your insurance company listed we encourage you to reach out to us because sometimes we can obtain what we call a Single Case Agreement (SCA).

  • Yes. We understand sometimes financial circumstances make it difficult to access therapy and we do offer reduce fees for these times. We encourage you to discuss with your therapist.

  • Yes. In fact most people choose this option due to the convenience and accessibility. All of our therapist have the ability to meet via video sessions on our secure and confidential platform.

  • Yes, your insurance should covers video sessions. With certain insurance plans, your copay could even be less for online therapy.

  • Yes, you have to be located in the state your therapist is licensed in during your appointment. Some of our therapist are dual or multi-state licensed so please confirm with your therapist which states they are licensed.

  • It is a good idea to find a quiet place where you can be alone without interruptions. Other things to keep in mind is having a good internet connection.

  • Yes. However appointments are limited because not all of our therapist provide in-person appointments. Contact us to check if your therapist provides in-person appointments.